Customer Relationship Officer

Description ●Serve as the primary point of contact for clients, ensuring a positive and seamless experience ●Understand client needs and provide tailored solutions and recommendations ●Maintain regular communication, follow-ups, and relationship nurturing ●Resolve concerns promptly and professionally ●Organize schedules, appointments, and client meetings ●Maintain accurate client records, project files, and documentation ●Coordinate internal teams and external partners to ensure smooth workflow ●Identify opportunities to expand services with existing clients ●Support lead generation, client outreach, and partnership development ●Assist in preparing proposals, presentations, and service packages ●Sort, categorize, and implement storage systems for homes or offices ●Optimize closets, kitchens, living areas, and workspaces for efficiency ●Recommend storage tools, labelling systems, and organization methods ●Contribute to marketing campaigns, promotions, and client engagement initiatives ●Support social media, content planning, and brand presentation ●Gather client feedback and market insights to inform strategy ● Assist clients with space planning concepts and layout recommendations ● Provide guidance on home décor selections aligned with client preferences ● Coordinate sourcing and implementation of design elements ● Oversee project timelines, deliverables, and progress tracking ● Coordinate with vendors, materials, and installation schedules ● Ensure projects are completed on time, within scope, and to client satisfaction

Qualifications ● MBA preferred ● Interior Design certificate or background in interior design, space planning, or home décor is preferred ● Undergraduate Degree ● Excellent organizational and multitasking abilities ● Experience in customer service, project coordination, or client-facing roles ● Problem-solving mindset and attention to detail ● Ability to manage multiple projects in a fast-paced environment

Base Salary plus Commission (based on performance and sales)

Requirements Years of Experience: 3-4 years Education Requirement: Bachelor´s Degree