Customer Service Agent

Greet passengers and assist them with the check-in process, including verifying travel documents, issuing boarding passes, and tagging luggage. Provide information on flight details, baggage policies, and security procedures. Handle special requests such as seat assignments, wheelchair assistance, and upgrades. Ensure compliance with airline and airport regulations, including verifying identification and travel documents. Assist with resolving customer concerns, rebooking flights, and handling disruptions such as delays or cancellations. Work closely with security personnel and airline staff to ensure smooth boarding operations. Maintain a professional and friendly demeanor while managing high passenger volumes and challenging situations.