Director of Sales

We are accepting applications for the following position

DIRECTOR OF SALES

The Director of Sales leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of the sales and revenue objectives for the property.

Responsibilities INCLUDE

Develop and execute an effective sales and promotional strategy for both external and internal customers. Direct, motivate, supervise direct reports in all sales related activities. Display leadership in guest hospitality, exemplify excellent customer service and create a positive example for guest relations. Contribute in sales calls to acquire new business and/or close on business. Lead the segmented sales effort (e.g., group, transient, association, corporate, etc.) and implement strategy for achieving revenue goals. Achieve personal booking goals and makes recommendations for goals of direct reports. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyze and provide reporting on sales and financial data. Analyze market information by using sales systems and implement strategy to achieve financial goals for guest rooms and catering. Review sales and catering guest satisfaction results to identify areas of improvement; interact with guests to obtain feedback on product quality and service levels. Provide a high level of service to the customer by understanding their needs and making recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Develop and manage relationships with key stakeholders, both internal and external. Work collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Attend customer events, trade shows and sales missions to maintain, build or develop key relationships.

QUALIFICATIONS

Minimum 3 years’ experience in a leadership hotel sales role, preferably within the Cayman Islands. Strong ability to sell event concepts and effectively hand over to the execution team for seamless delivery. Established network within the Cayman Islands, particularly with key corporate accounts. Demonstrated success in building and maintaining relationships across the local corporate landscape. Experience in managing social media platforms including creating content and driving additional business through these platforms. Ability to handle multiple tasks and work well in an environment with time constraints. Ability to troubleshoot effectively. Detail-oriented with good organizational skills, performing work accurately and efficiently. Demonstrated excellent communication skills, both oral and written. Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint). Must maintain a professional image and demonstrable leadership skills. Must be comfortable working a flexible schedule and have the ability to work outside of normal business hours (i.e. evenings, weekends and public holidays, as needed).

Location: Hampton by Hilton, Grand Cayman Benefits: In accordance with CI Labor Act Full Time position up to 45 hours per week.