General Manager

Overview of the Company Cayman Crystal Caves is a unique geological park tourist attraction located in Old Man Bay, Grand Cayman. Recognized as the “5th Best Attraction in the World” for 2024 by TripAdvisor, the site features several caves, nature trails, and operates retail and food & beverage outlets.

Overview of the Role The General Manager will oversee the daily operations of Cayman Crystal Caves, ensuring a world-class guest experience while managing retail and food & beverage operations. This role requires a dynamic leader with a passion for excellence in hospitality and tourism, exceptional management skills, and a commitment to operational efficiency and guest satisfaction.

Key Responsibilities

Strategic Management

• Collaborate with the Board of Directors to develop and execute operational strategies.
• Present operational plans and performance metrics to the Board of Directors.
• Identify new business opportunities and areas for expansion.

Compliance

• Ensure compliance with all applicable legislation and safety standards.
• Maintain health and safety protocols for staff and guests.
• Implement and enforce policies for inclusivity and non-discrimination.

Operational Management

• Oversee day-to-day operations, including cave tours, guest experiences, retail, and dining.
• Build effective teams through performance management and training.
• Maintain high standards of cleanliness and presentation.

Financial Management

• Develop and manage departmental budgets, demonstrating strong financial literacy.
• Monitor financial performance and implement strategies to maximize revenue and optimize the efficiency of the company’s operations.
• Create and analyze spreadsheets for financial reporting and operational metrics.
• Create and present annual financial statements to the Board of Directors
• Create annual financial statement forecasts for admissions, retail, food & beverage divisions
• Operate guest booking databases at a high level to ensure efficient management of visitor reservations and experiences.
• Report monthly on operational budgets and performance metrics.

Human Resource Management

• Recruit, train, and supervise operational staff.
• Foster a positive and productive workplace culture.
• Conduct performance reviews and provide training opportunities.

Guest Experience

• Manage the guest experience to ensure high levels of satisfaction.
• Address and resolve guest complaints professionally.
• Develop initiatives to enhance overall guest experiences.

Marketing and Promotion

• Collaborate with marketing to promote new experiences and events.
• Engage with stakeholders to attract visitors and enhance visibility.

Community Engagement

• Build relationships with local businesses, government, and community organizations.
• Participate in local events and industry conferences.

Other Duties

• Perform additional duties as assigned by the Board of Directors.

Qualifications and Education Requirements

• Bachelor’s degree in business management, hospitality, engineering, a related field, or extensive relevant theme park management experience.
• Minimum 10 years of experience in a senior management role in a theme park or attraction.
• Strong financial literacy and experience managing operational budgets. (At least 8-10 million USD a financial year)
• Proficiency in Microsoft Office, particularly Excel for advanced spreadsheet operations, Power BI and experience with guest booking databases.
• Strong leadership, interpersonal, and communication skills.

Working Conditions

• Full-time position requiring flexibility in hours, including evenings, weekends and public holidays.
• Ability to work in various environments, both indoor and outdoor.

Reporting Line

• Reports to: Board of Directors
• Direct Subordinates: Reservations and Guest Experience Supervisor, Maitre’D, Facilities and Project Manager, Treehouse Head Chef, Lead Tour Guide

Benefits Summary

• Competitive compensation package based on experience and qualifications.
• Medical, pension, and other benefits per Labour Act.

Application Process

Interested candidates should submit a resume and cover letter detailing their qualifications and experience to: [email protected] , Subject line: General Manager Application