Spa Coordinator

The Spa Coordinator will deliver exceptional guest experiences through personalized service, outstanding organizational skills, and attention to detail. The successful candidate will oversee spa reservations, welcome guests and members, promote spa treatments and wellness experiences, and ensure the highest standards of hospitality and service.

Key Responsibilities

Welcome and assist spa visitors, hotel guests, and members, providing knowledgeable information on spa facilities, treatments, wellness experiences, packages, memberships, and associated amenities. Maintain a professional personal presentation, demonstrate discretion, and uphold a calm, welcoming atmosphere throughout the spa. Proactively identify revenue opportunities by recommending relevant treatment upgrades, enhancements, packages, memberships, and retail products tailored to guest needs. Engage with hotel guests to promote spa experiences, encourage bookings during their stay, and collaborate with hotel colleagues to maximize referrals and guest participation. Manage reservations and enquiries across telephone, email, online platforms, and in-person channels, ensuring accurate bookings and prompt, professional communication. Coordinate treatment schedules, therapist availability, room allocations, and turnaround times to optimize bookings while maintaining service quality. Maintain accurate guest profiles and securely manage consultation forms, pre-treatment documentation, preferences, and special requests, ensuring relevant information is communicated to therapists through approved channels. Demonstrate proficiency in spa management software and reservation systems to manage bookings, guest records, payments, and daily operations. Process payments, invoices, vouchers, and cash transactions accurately, completing daily cash handling and reconciliation procedures. Maintain the cleanliness, presentation, and readiness of spa facilities, ensuring compliance with health, safety, hygiene, and operational standards. Monitor spa facilities, identify maintenance issues, safety hazards, and replenishment needs, and report them promptly to the Spa Manager. Liaise proactively with the hotel front desk, food and beverage, and other relevant departments to coordinate guest requests and deliver a seamless experience across the spa and wider hotel. Qualifications

Minimum 2 years’ experience in guest relations, spa coordination, or a similar role within a luxury hotel, resort, or premium wellness environment. High school diploma or equivalent; hospitality qualifications are an advantage. Proficiency in reservation systems, spa management software, and point-of-sale platforms. Excellent communication, organizational, and customer service skills. Knowledge of spa treatments, wellness services, skincare, and retail products is desirable. Professional presentation, discretion, attention to detail Flexibility to work shifts, evenings, weekends, and public holidays.